The cancellation policy applicable to your booking is displayed on the property listing page before you confirm. It is also included in your booking confirmation email.
Our Cancellation Tiers
Flexible
Moderate
Strict
Cleaning fees are non-refundable once the Guest has checked in. City tax (where applicable) is non-refundable in all cases.
How to Cancel
To cancel your booking:
- Email us at info@christianopropertymanagement.com with your booking reference and the reason for cancellation.
- Or call us on +356 7979 0202 during business hours (9am–9pm Malta time).
- Cancellation is confirmed when you receive a written confirmation from us.
The cancellation date is the date we receive your written request — not the date you sent it.
Refund Processing
Approved refunds are processed to the original payment method within 5–10 business days. Your bank may take an additional 2–5 days to credit the funds. We do not charge any administrative fee for cancellations.
Extraordinary Circumstances
In cases of force majeure (e.g. natural disaster, war, pandemic restrictions preventing travel), we will work with Guests on a case-by-case basis. We may offer a full refund or date change at our discretion. Evidence may be required.
Property Alterations by CPM
In the rare event that we need to cancel or significantly alter a confirmed booking (e.g., property becomes unavailable), we will provide a full refund and make reasonable efforts to find comparable alternative accommodation. We accept no further liability beyond the refund amount.
Complaints
If you are dissatisfied with our cancellation decision, please contact us first. If unresolved, EU residents may use the EU ODR Platform.